:root {
    --color-bg: #f8f9fa;
    --color-surface: #fff;
    --color-text: #091836;
    --color-muted: #6c757d;
    --color-border: #dee2e6;
    --color-primary: #0580c4;
    --color-primary-hover: #046a9e;
}

body {
    font-family: "DM Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    background: var(--color-bg);
    color: var(--color-text);
    margin: 0;
    line-height: 1.5;
}

a { color: var(--color-primary); }
h1 { margin-top: 0; }

/* Nav */

nav {
    background: var(--color-text);
    color: #fff;
    padding: 0.75rem 1.5rem;
    display: flex;
    align-items: center;
    gap: 2rem;
}

nav .nav-brand {
    font-weight: 700;
    font-size: 1.25rem;
    color: #fff;
    text-decoration: none;
}

nav > ul {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    gap: 1rem;
}

nav > ul a {
    color: #ccc;
    text-decoration: none;
}

nav > ul a:hover { color: #fff; }

/* User menu */

.nav-user-menu {
    margin-left: auto;
    position: relative;
}

.nav-user {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    color: #ccc;
    font-size: 0.875rem;
    cursor: pointer;
    list-style: none;
}

.nav-user::-webkit-details-marker { display: none; }
.nav-user:hover { color: #fff; }

.user-icon {
    width: 1.1rem;
    height: 1.1rem;
}

.user-dropdown {
    position: absolute;
    right: 0;
    top: 100%;
    margin-top: 0.5rem;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: 4px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    white-space: nowrap;
    list-style: none;
    padding: 0;
}

.user-dropdown li {
    padding: 0.5rem 1rem;
    font-size: 0.875rem;
    color: var(--color-muted);
}

.user-dropdown li a {
    color: var(--color-text);
    text-decoration: none;
}

.user-dropdown li a:hover { color: var(--color-primary); }

/* Layout */

main {
    max-width: 960px;
    margin: 2rem auto;
    padding: 0 1.5rem;
}

footer {
    text-align: center;
    padding: 2rem;
    color: var(--color-muted);
    font-size: 0.875rem;
}

/* Card (shared surface pattern) */

.card {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: 4px;
    padding: 1rem 1.5rem;
    margin-bottom: 0.75rem;
}

/* Forms */

form label {
    display: block;
    margin-top: 1rem;
    margin-bottom: 0.25rem;
    font-weight: 600;
    font-size: 0.875rem;
}

form input[type="text"],
form input[type="email"],
form select,
form textarea {
    width: 100%;
    padding: 0.5rem;
    border: 1px solid var(--color-border);
    border-radius: 4px;
    font-size: 1rem;
    font-family: inherit;
    box-sizing: border-box;
}

form textarea { resize: vertical; }

button, .btn {
    display: inline-block;
    margin-top: 1rem;
    padding: 0.5rem 1.25rem;
    background: var(--color-primary);
    color: #fff;
    border: none;
    border-radius: 4px;
    font-size: 0.875rem;
    cursor: pointer;
    text-decoration: none;
}

button:hover, .btn:hover { background: var(--color-primary-hover); }

.error {
    background: #f8d7da;
    color: #842029;
    padding: 0.75rem 1rem;
    border-radius: 4px;
    border: 1px solid #f5c2c7;
}

/* Inline forms (ticket actions) */

.inline-form {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    margin-right: 1rem;
}

.inline-form select {
    width: auto;
    padding: 0.25rem 0.5rem;
    font-size: 0.875rem;
}

.inline-form button {
    margin-top: 0;
    padding: 0.25rem 0.75rem;
}

.inline-form label { margin: 0; }

/* Tables */

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--color-surface);
    border-radius: 4px;
    overflow: hidden;
}

.ticket-table th,
.ticket-table td {
    padding: 0.75rem 1rem;
    text-align: left;
    border-bottom: 1px solid var(--color-border);
}

.ticket-table th {
    background: var(--color-bg);
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-muted);
}

.ticket-table td a {
    text-decoration: none;
    font-weight: 500;
}

/* Badges */

.status-badge,
.priority-badge,
.role-badge,
.internal-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 3px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    color: #fff;
}

.status-new { background: var(--color-muted); }
.status-open { background: var(--color-primary); }
.status-pending { background: #ffc107; color: #000; }
.status-resolved { background: #198754; }
.status-closed { background: #495057; }

.priority-low { background: var(--color-muted); }
.priority-normal { background: var(--color-primary); }
.priority-high { background: #fd7e14; }
.priority-urgent { background: #dc3545; }

.role-customer { background: var(--color-muted); }
.role-agent { background: var(--color-primary); }
.role-admin { background: #6f42c1; }

.internal-badge {
    background: #ff8f00;
    font-size: 0.65rem;
    padding: 0.1rem 0.4rem;
}

/* Ticket detail */

.ticket-meta {
    display: grid;
    grid-template-columns: auto 1fr auto 1fr;
    gap: 0.25rem 1rem;
    margin: 1rem 0;
    font-size: 0.875rem;
}

.ticket-meta dt {
    font-weight: 600;
    color: var(--color-muted);
}

.ticket-actions {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--color-border);
}

/* Events */

.event-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-size: 0.875rem;
    margin-bottom: 0.5rem;
}

.event-type {
    color: var(--color-muted);
    font-style: italic;
}

.event-header time {
    color: var(--color-muted);
    margin-left: auto;
}

.event-body { margin: 0; }

.event-status_change,
.event-assignment {
    background: var(--color-bg);
    border-style: dashed;
}

.event-internal {
    background: #fff8e1;
    border-color: #ffe082;
}

.event-form h3 { margin-top: 0; }

.checkbox-label {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-weight: normal;
    cursor: pointer;
}

.checkbox-label input[type="checkbox"] { width: auto; }

/* Ticket counts */

.ticket-counts {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1rem;
    flex-wrap: wrap;
}

.count-badge {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 0.5rem 1rem;
    border-radius: 4px;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    text-decoration: none;
    color: var(--color-text);
    min-width: 60px;
}

.count-badge:hover { border-color: var(--color-primary); }

.count-badge.active {
    border-color: var(--color-primary);
    background: #e0f0fa;
}

.count-number {
    font-size: 1.25rem;
    font-weight: 700;
}

.count-label {
    font-size: 0.7rem;
    text-transform: uppercase;
    color: var(--color-muted);
}

.count-new .count-number { color: var(--color-muted); }
.count-open .count-number { color: var(--color-primary); }
.count-pending .count-number { color: #ffc107; }
.count-resolved .count-number { color: #198754; }
.count-closed .count-number { color: #495057; }

/* Filter bar */

.filter-bar {
    display: flex;
    gap: 0.5rem;
    align-items: center;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
}

.filter-bar select {
    width: auto;
    padding: 0.35rem 0.5rem;
    font-size: 0.875rem;
}

.filter-bar button {
    margin-top: 0;
    padding: 0.35rem 1rem;
}

.clear-filters {
    font-size: 0.875rem;
    margin-left: 0.5rem;
}

/* Welcome page */

.welcome {
    text-align: center;
    padding: 4rem 1rem;
}

.welcome h1 {
    font-size: 2.5rem;
    margin-bottom: 0.5rem;
}

.welcome p {
    color: var(--color-muted);
    font-size: 1.125rem;
    margin-bottom: 2rem;
}

.welcome .btn { font-size: 1rem; }